Frequently Asked Questions

Visiting hours

You are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access.

Are children allowed to visit?

Yes, children are welcome to visit our facility.

Can we bring a family pet to the facility?

Yes, pets are welcome to visit.

Can my loved one receive mail?

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

Gateway Post Acute
Attn: ___________________ Room No. _____
661 West Poplar Ave
Porterville, CA 93257

Please consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand deliver to your loved one residing in our facility. Our email feature is free of charge.

Is smoking permitted in the facility?

We are a non-smoking facility but we have a smoking area on the outside patio.

Is there someone who provides haircuts?

There is a beauty shop on site. Haircuts are offered monthly.

Will my loved one’s room have a television?

Televisions are available with cable.

Will my loved one have telephone access?

We have a cordless phone available for resident use.  Feel free to bring your personal cell phone.

Will my loved one have internet access?

WiFi is available throughout the facility. We do not have computers for residents to use.

What do we do if we have personnel concerns?

If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any issues you may have regarding any particular staff members.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Admissions Coordinator will guide you through the necessary forms required for admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.